All sales final. With exceptions.

Once your order ships, all sales are final. We don’t accept buyer-remorse returns. This is not a policy we made up; it’s how clearance and outlet retail works in the US.

Full refund or free replacement if any of these happen:

• We shipped the wrong item
• We shipped the wrong size, color, or variant vs what you approved in the quote
• The item arrived damaged due to our packing (not carrier damage)
• The item is fake / counterfeit (which it won’t be, because we source from authorized retailers and keep receipts)
• We couldn’t source your item at all (you’re refunded the full amount or credited, your choice)

If the box arrives damaged because DHL, FedEx, UPS or the local last-mile dropped it:

• Send me a photo of the damaged packaging AND the damaged item within 48 hours of delivery
• Keep all the original packing material until we resolve the claim
• I file a claim with the carrier. Resolution usually takes 2–4 weeks.
• You get a replacement or refund depending on what the carrier settles.

• WhatsApp me at +1 (443) 554-0047 with your order number and photos of the issue.
• Or email [email protected].
• I acknowledge within 24 hours and give you a timeline for resolution.
• Approved refunds return to your original payment method within 5–10 business days.

• Shipping fees (once shipped, the carrier was paid)
• Service fees on items you received correctly and approved in the quote
• Items damaged by misuse after delivery
• Items flagged as “final sale” in the quote (rare — applies to some event-specific or clearance deep-discount items)

Any time I owe you a refund, you can choose store credit instead, and I add 10% goodwill on top. Useful if you order regularly — the credit clears faster than a refund and you get the bonus.

All refund questions: [email protected] or WhatsApp +1 (443) 554-0047.